At SurplusMags we're all about providing people with the magazines they love to read. And we've been at it for quite some time now. As a family business with 10 years under our belt. Initially starting the business in a door-to-door fashion, we gradually made ourselves the best online magazine subscription provider.
Why are we the best though? It's simple. We offer what other magazine subscription businesses can't – unmatched pricing options and superior customer service. We also passionately believe in magazine bargains and not getting over-charged, which is why we started our business. The aim is to save you money on your magazine subscriptions
We buy subscriptions in bulk from publishers and negotiate for cheap pricing options that we then extend your way, to our most appreciated customers. So have a look around, browse and shop a while. It's as easy as a lick of the thumb and a turning of the page. Fulfill all your magazine cravings while embracing our substantial savings, it's the SurplusMags way.
By phone:
330-598-1234 (between 9am and 5pm PST)
By mail:
SurplusMags
1114 N. Court St. #142
Medina, OH 44256
By email:
help@surplusmags.com
SurplusMags Frequently Asked Questions
When will I receive my first magazine issue?
It will take 3-12 weeks for your first issue to arrive. This is the standard industry lead time to start a magazine subscription.
Once you've placed an order, it takes approximately one to two weeks for your subscription to be received and scheduled by the publisher. Your subscription is then added to the publisher's next production cycle and shipped via standard mail. For example, if your monthly magazine subscription was ordered and received by the publisher in July, and the August issue has already shipped, your order may be added to the September mailing.
Publishers ask that you allow 3 to 8 weeks (weekly magazines) and 4 to 12 weeks (monthly magazines) for delivery to start. If you have not received your subscription within the expected time frame, please send us an email and we'll track it down. Keep in mind, your subscription starts when you receive your first issue -- not when you place your orders.
Please note that sometimes the publisher may send some issues between the time you place your order and the time your subscription actually starts. These issues are sent as a courtesy and do not count as part of your subscription.
Please note: In the unlikely event that the magazine you ordered is not available, we will refund your credit card and advise you of such by email.
Can I renew my magazine(s) with SurplusMags?
Yes! Just go ahead and put the magazine you want in your shopping cart. Notice the column called "renewal"? Change the 'No' to 'Yes' -- and when you check out make sure your shipping address is the same as it appears on the label of your current magazine. We'll take care of the rest!
What is your refund policy?
At SurplusMags, we guarantee you'll be 100% satisfied with our service.
Our Customer Service Department is dedicated to providing reliable, consistent, and personalized support.
Should you be dissatisfied for any reason, SurplusMags enforces the following refund policy:
If at any time within 30 days of your order date you are unsatisfied, we will refund your order in full, no questions asked.
Is ordering online safe?
When you order a magazine online at SurplusMags no one will have access to the information you provide other than SurplusMags, our suppliers and the publishers. We use SSL technology from Yahoo! Inc. which encrypts your order to prevent anyone else from reading it as the information travels from your computer to ours.
What if I have questions or problems with anything?
SurplusMags will help with any questions you have. Simply submit a support request via our online form and we will respond within 24 hours.
Can I use a foreign address for subscriptions?
No, not at this time. We only process orders for U.S. addresses.
Do you accept orders, if I don't have a credit card or don't want to use it online?
Unfortunately we can only accept payments using a credit card or PayPal.
How do I change my address?
You can change your address by submitting a support request via our online form. Please include your current address and your new address in the body of the message.
Will you automatically renew my subscription?
No. SurplusMags does not automatically renew your magazine subscriptions. Be careful of other magazine subscription sites that offer "continuous service" subscriptions. SurplusMags will simply send you an email and give you the option to renew your magazine subscription. No pressure, and No tricks!